Terms & Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

All prices are subject to change without notice.

In order to ensure the best shopping experience please confirm stock availability prior to purchase on (010) 007 1340 or onlinesales@musicmate.co.za
we are constantly updating our site and Music Mate cannot be held responsible for price changes in between sessions. E&OE

Music Mate Ships to all major regions in South Africa, and will make arrangements to ship to other regions in Africa for more information please feel free to contact us on (010) 007 1340 or onlinesales@musicmate.co.za

MUSIC MATE OFFERS FREE SHIPPING TO MAIN DISTRIBUTION POINTS (JOBURG, PRETORIA, CAPE TOWN & DURBAN) FOR ALL ORDERS OVER R1,000.00.

For all other regional areas, a custom order shipping fee will apply. Free Delivery is only for Economy Service and excludes Saturday Deliveries.

Please note that a 3-5 working day delivery period is expected after all money has cleared. Please note due to fraud screening you may be asked to provide a copy of an id as well as a card used as proof of payment and delivery.

All returns are dealt with in an urgent manner to provide full customer satisfaction. We ask for your patience in our efforts to resolve the problem.

Any goods returned to us must be in original packing, undamaged and unused, with all accessories. Should you wish to cancel your order, then you must first inform us in writing and return the goods within seven working days of receipt of the goods at your own cost. All returned goods need to be insured as Music Mate does not accept responsibility for goods not received or damaged in transit.

Please be aware that the product images on our website are here to offer a fair guideline of the colour and finish of the products. Music Mate cannot accept returns on colour match differences. Please contact us should there be a specific colour requirement prior to despatch.

Music Mate reserves the right to refuse a full refund on goods returned should they not be returned complete as supplied, in original packaging and/or without proof of purchase. NO USED GOODS WILL BE REFUNDED.

To assist both Music Mate and you the customer in the prevention of internet fraud, we may request full proof of identity should any submitted information flag up on our alert systems in our payment console. Should we not receive full proof of identity, Music Mate reserves the right to with hold supply.

In the case of fraudulent activity, the authorities will be notified and your information will be handed over for further investigation.

All the products we supply are covered by our manufacturers’ standard 12 month warranty valid from date of purchase. Should you develop any problems with the product during this period, you may contact us to discuss delivery / collection arrangements and the repair / replacement of the product.

For technical assistance, please contact us on onlinesales@musicmate.co.za or phone us directly on (010) 007 1340

Always keep original packaging and your proof or purchase and delivery throughout the warranty period.

The warranty does not cover physical or cosmetic damage/abuse/fire/theft/commercial use/attempted repair by unauthorized persons.

PLEASE NOTE:

Due to the instability of the Rand / Dollar Exchange Rate and cannot guarantee pricing advertised on our website.
Please contact us to confirm pricing and stock availability before making any payment, EFT or Credit Card.
010 007 1340 | onlinesales@musicmate.co.za

We reserve the right to refuse our services to any prospective client, we also reserve the right to cancel any order placed on our site, where an administration error may have occurred as to the correct pricing of the item.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by international copyright laws.

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.